Welcome to The Shoe Daily’s FAQ page! We’ve compiled answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out to our customer service team.

Product Questions

1. What types of shoes do you offer?
We offer a wide range of footwear including Boat Shoes, Boots, Clogs, Flats, Heels, Hiking Shoes, Loafers, Oxfords, Sandals, Sneakers, and Athletic Shoes. Our collection blends style with comfort for everyday wear and special occasions.
2. Are your shoes true to size?
Yes, our shoes are generally true to size. We recommend referring to our size chart (available on each product page) for specific measurements. If you’re between sizes, we suggest sizing up for comfort.

Shipping & Delivery

1. Where do you ship?
We proudly serve customers worldwide! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia.
2. What are your shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed through DHL or FedEx, delivered in 10-15 business days after processing. Includes tracking and insurance.
– Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after processing.
3. How long does order processing take?
Each order requires 1-2 days for careful processing and quality verification before shipping.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn and in original condition with packaging. Shipping costs are non-refundable.
2. How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the straightforward process.

Payment & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.

Company Information

1. Where is The Shoe Daily located?
We’re based in Seattle, Washington at 618 University Street, Seattle, US 98119. While we call Seattle home, we serve customers globally with our thoughtfully designed footwear.
2. How can I contact customer service?
We’d love to hear from you! Email us at [email protected] with any questions or concerns. Our team is dedicated to providing you with exceptional service.

Still have questions? Reach out to us at [email protected] – we’re here to help!

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